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Voice Management
Solutions
Giving you the most from your voice network!
Voice Management Solutions can be
customized to meet your unique organizational needs relating to the management of your voice network.
Voice Network System Reports |
System Reports provides the ability
to capture data and create reports from your voice network. Do you have security loopholes? What excess capacity
(in terms of programmable lines, equipment) do you have? If you outsource your changes, does your vendor accurately
perform your changes and bill you correctly? Or if you do the changes yourself, are you able to charge back the
costs for moves, adds, and changes to other departments? Answer these questions and more with the following three
professional analysis solutions (System Analysis, System Monitoring, Transaction Analysis):
Voice System Analysis:How many phone stations do you have configured
on your PBX? What equipment is being used by each department? How many open ports are currently available for use?
Does each person's phone accurately define what types of calls they are able to make? Are your phone stations consistent
by department? Are any phones susceptible to toll fraud or abuse by incorrectly programmed calling features or
long-distance forwarding targets? A System Analysis will give you a report of all your station and/or mailbox configurations
so you can more effectively manage your systems.
Voice System Monitoring: A company's PBX or message server is subject
to constant change. New phone stations are added, profiles are changed, phone sets are moved or removed from use,
and so on. And, there may be several different people making these changes, including your telecommunications or
IT manager, switch technicians, vendors, help desk staff, and perhaps others. System monitoring solutions can give
you monthly reports that detail all system changes to the station and mailbox information so you can understand
how your systems are being managed.
Transaction Analysis:
Telecommunications in many companies is moving towards a zero-cost operating center. In other words, the costs
associated with telecom usage needs must be billed back to individual departments or project codes rather than
just being absorbed by a telecom department. But, with all of the changes that occur, how can this be done? Transaction
Analysis tracks all moves, adds, and changes that occur on your systems and allow you to associate different costs
for different changes. A new phone station setup can be assigned one cost, while a voice mail password reset can
be assigned another. At the end of each month, a report details (by user and department) all changes that have
occurred and the associated costs (based on your cost structure) that should be billed back to each department.
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Voice mail Distribution List Sync |
The customer, in this case a large
national consulting firm, has a problem with voice mail distribution list management. Their consultants are frequently
changing projects and the distribution lists have to be manually updated. This is a time-consuming task and is
prone to errors. Using Distribution List Synchronization, this customer was able to automatically synchronize their
voice mail distribution lists with the project codes as they are defined in their PeopleSoft human resources database.
This database is always correct since it is used for project tracking and billing. By implementing this synchronization
solution, the customer was able to save thousands of dollars in labor costs and insure that all consultants were
getting voice messages for their new project assignments.
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Web Password Reset |
One of the most time consuming and
repetitious tasks that a voice mail administrator must deal with is the request to 'reset' a password. If the employee
forgets their password or gets 'locked out' (because of failed password attempts), they typically need to call
the voice mail administrator and request a password reset. While this is a simple process to complete, it is very
tedious, commonplace, and usually it has to be performed immediately. This reset capability can be extended directly
to the end-user using their corporate intranet. With this solution, the user would simply use their network login
and password to access a special web page where they could reset their own password. This type of 'self service'
application dramatically reduces the number of interruptions and time requirements that typically burden the voice
mail administrator.
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Web Help Desk |
Similar to the 'self-service' solution,
but this solution extends more functionality to a help desk environment. Simple daily administration tasks (like
name or department change, password reset, change of call forwarding target, etc.) to either the PBX or voice messaging
devices can then be offloaded from the telecommunications administrator to a group that is better equipped at performing
small changes. The help desk does not require any special training for the PBX or voice messaging systems, nor
do they need to learn any complex software applications. Rather, the help desk technician would use a simple web-based
interface to find a person (based on their name or extension), and then to modify one of the fields associated
with their name. Again, this allows changes to be made very quickly and it offloads another tedious administrative
task from the telecom manager. |
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