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Contact Information:
Karen Ritz, V.P. of Sales & Marketing
TelSoft Solutions, Inc.
100 N. Brand Blvd. Suite 400
Glendale, CA 91203
818/ 545-8680 ext 280 Fax: 818/ 545-9704
E-mail: press@telsoft-solutions.com |
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TelSoft Solutions'
New Tiered Pricing Module Closes Hotel Billing Loopholes
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CallTrac Module
Accounts for Long Duration Local and Toll-Free Calls, Long Duration Information Calls by Guests
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GLENDALE, CA - (July 7, 1998) - Telecommunications
company TelSoft Solutions, Inc. today announced the release of a Tiered Pricing Module for its CallTrac call accounting
and billing software. The new module is designed to improve hotel profitability by catching several types
of guest calls which are traditionally charged a flat access fee by hotels, including long duration Internet access
calls through a local or 800 phone number and long distance calls placed through directory assistance.
These types of calls currently result in an erosion of profits for most hotels. Internet calls, for example,
can tie up valuable hotel trunk lines for extended periods. The lack of available phone lines means inbound
and outbound calls often encounter busy signals—something no hotel wants its guests to experience. Yet while
such calls eventually force a hotel to upgrade its equipment, it can't recover those costs; even worse, it winds
up incurring the actual cost of the calls themselves.
Some hotels block dial-through access; many, however, do not. This means that in the case of long duration
information calls, hotels are at a disadvantage because they typically charge a flat access rate for local information
(411) and long distance information (NPA-555-1212) calls. When the guest chooses the dial-through option
to dial the long distance number, the hotel must absorb the cost of the resulting long distance connection, plus
the per minute rate of the call.
"Even with state-of-the-art call accounting systems, hotels are caught when guests use these common features,"
said Don Simons, TelSoft Solutions President/CEO. "At TelSoft, our priority is to identify these kinds
of issues even before hotels do and develop an appropriate solution. Our new Tiered Pricing Module will help
hotels recoup losses from such calls, and help keep their phone systems profitable and reliable."
TelSoft Solutions' Tiered Pricing Module lets hotels create their own unique pricing plan to charge for long duration
calls in user-definable
blocks of time.
For example, with TelSoft's new module a hotel could charge its normal surcharge fee for the first 30 minutes of
local (Internet) use and 50 cents for each additional 15 minute block over the next 60 minutes. Information
calls could be billed at the established surcharge fee for the first 2 minutes, 50 cents for the next minute (the
connection fee), and 35 cents for each additional minute thereafter. Any plan can be applied to different
types of calls, such as local, local zone, toll free (800, 888, 877, 866), local information, long distance information,
operator-handled (0-) and credit/calling card calls (0+), or any combination thereof.
TelSoft's Tiered Pricing Module provides a sure way of dealing with new demands placed on the hotel's phone systems.
Even with hotels that block dial-through long distance dialing, the module provides an additional layer of security.
"Now CallTrac users can enjoy the benefits of totally accurate and user-definable call accounting and billing,"
said Simons. "Hotels have an equitable way to pay for the additional equipment and trunks needed to
support today's heavier telephone use by guests, and can increase their revenue per occupied room," he said.
While hotels who install TelSoft Solution's CallTrac typically experience a 10-30% increase in call revenue, other
businesses can also benefit from CallTrac and its new Tiered Pricing Module, including convention centers, executive
suites, and general resellers of dial tone. |
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