MegaCall Overview

MegaCall is a software system for tracking telecommunication resources information. It provides a means of managing service costs, assigning accountability to the correct individual or area, and verifying that telecommunications resources are being properly utilized. MegaCall features include:

Call Processing

• MegaCall processes all call record data collected by MegaPoll™ in real time as the calls arrive in the system (at speeds of over 100 calls per second).
• When processing a call that refers to a station, authorization code or account code that is not currently in the database, MegaCall automatically creates a record for that station, authorization code or account code with default values, and sends an alarm to MegaWare's alarm processor, MegaAlarm™.
• When processing a call that refers to a trunk or trunk group not currently in the database, MegaCall automatically creates a record for that trunk and/or trunk group with default values, and notifies MegaAlarm that this has been done.
• When starting up, MegaCall automatically goes through a re-synchronizing process with MegaPoll, and processes any calls that were collected by MegaPoll but not previously inserted into the database.

Tracking calls: Accountability

MegaCall provides a number of options for tracking accountability for calls made:

• Regardless of how many sites are involved (up to 999 sites standard or 9,999 op-tionally), data for multiple sites is maintained in a single database.
• MegaCall supports authorization codes and account (project/matter) codes simultaneously.
• MegaCall can be adapted for any organizational structure , with up to ten levels in the command hierarchy.
• MegaCall associates each station, authorization code and account code record with the organizational structure.
• The user determines, on a system-wide basis, whether assignment of calls is by account code, by authorization code and/or by station. This gives the following business rule: If assignment is by account code and the call has an account code, use the data in the account code record; otherwise, if assignment is by authoriza-tion code and the call has an authorization code, use the data in the authorization code record; otherwise, use the data in the station record.
• In addition to the site and number identifying each station, authorization code and account code record, the record contains and is identified by the date range to which it applies. For example, station 1234 of site ABC is assigned to Jane Doe of the accounting department from January 1, 1995 to January 15, 1995. The same station is assigned to Harry Smith from the personnel department from January 16, 1995 to present time. Any call detail report covering one or both periods reports the breakdown accordingly.
• Each station record has a large memo field available for retaining information about the station or its user.

Managing Costs

MegaCall manages costs through the assignment of trunks to trunk groups (also known as routes), and the assignment of the following characteristics to each trunk group:

• a local carrier service
• a long distance carrier service
• an incoming carrier service
• a dialing plan
• whether or not a route is answer-supervised , and where it is not-answer super-vised, separate thresholds for local, long distance and international services.

MegaCall specifies these characteristics when it calls upon MegaRates™ to calculate the cost of a call.

Call Accounting Reports

• MegaCall comes with twenty-five commonly requested reports, all of which can be modified, duplicated, added to or otherwise customized to fit a user's specific needs. (For more information see the Custom Report Generator Product Data Sheet.)
• Because of the unique way the MegaBase™ in-memory database is managed, high-volume reports (containing millions of records) can be viewed on the screen within minutes with MegaCall.
• Seven of these reports directly address each of the database tables: sites, trunks, trunk groups/routes, stations, authorization codes, account codes, and organiza-tional structure.
• The remaining eighteen reports are standard call accounting formats that in-clude call detail and summary information, trunk reports, and exceptions.