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Track, Report & Billback IP Telephony from Cisco CallManager
Now, you can manage and bill Voice over IP traffic with CallTrac.
VoIP call tracking and billing is designed for Cisco’s
Architecture for Voice, Video and Integrated Data (AVVID). CallTrac VoIP is an optional module that offers full
call accounting and billing for Cisco’s CallManager telephony systems. This module supports both Cisco CallManager
as well as all other contemporary telephone systems.
Centralized CDR
CallTrac VoIP captures CallManager data from the server and rates the calls using our robust engine. The data
is stored on-line and accessible via the CallTrac reporting system, featuring hundreds of report options.
The CallTrac VoIP “Virtual Buffer Module” queries the Cisco CallManager Publisher’s database multiple times
per minute using a TelSoft proprietary protocol featuring ODBC (open database connectivity). This results in low
CPU usage and virtual real-time reporting. Call records (CDR) are sent from the TelSoft “Virtual Buffer” to the
CallTrac call processing, reporting and query module, which confirms receipt of the call record to the VoIP “Virtual
Buffer” module, thereby eliminating the possibility of lost records. The “Virtual Buffer” module is the core component
of the CallTrac VoIP systems interface to the Cisco CallManager and can be deployed on various Call Manager Clusters
feeding CDR back to a single centralized CallTrac system.
| FEATURES |
- Supports all network sizes and configurations.
- Complete tracking for Cisco CallManager Networks.
- Desktop Version: CallTrac VoIP captures data from a centralized database (Publisher) within a CallManager cluster
architecture.
- Enterprise Version: Accommodates multiple clusters at different locations
- Supports hybrid networks: networks composed of CallManager in combination with any other PBX or Key System
(Avaya, Nortel, NEC, Siemens, Mitel, Ericsson, etc.)
- Records and reports on all calls: inbound, outbound, station to station, IP intranet and external gateway calls
with hundreds of reporting options.
- CallTrac pricing engine enables you to assign costs to inbound, outbound, local, long distance, and PSTN (Public
Switched Telephone Network) gateway calls based on the gateway used. TelSoft Solutions can cost calls from gateways
located throughout the world.
- Traffic Analysis feature enables you to engineer the traffic on your gateways for optimum grade of service.
- Toll Fraud feature provides user definable criteria for detecting intrusive and/or abusive activities. Immediately
upon detection, alarms notify you via SMS (short message service), pager, screen pop or email to protect your system
from hackers, fraud, and abuse.
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