Web enabled call accounting
CallTrac is web enabled call accounting. This means that managers and employees can access reports from
their desktop web browsers by logging in to the system without the assistance of the telecommunications department.
Users access can be restricted by user name and log in. This time saving feature allows executives and employees
to analyze pertinent real-time call accounting data without delay.
Standard call accounting features
- ODBC compliant database is accessible via any ODBC compliant tool such as Excel or Crystal Reports.
- PC-based system with Real Time call display
- Full Remote Operation Diagnostics, Support & Training
- Rate Updates require no user intervention - edit the call accounting system rates to match negotiated carrier
rates
- Toll Fraud and System Error Alarms
- General Ledger Interface
- Suppress private codes from reports
- Answer Supervision on T1 Digital Trunks
Compatibility
- All PBX and Key Systems
- Cisco CallManager
- VoIP Switches
- All major Property Management Systems
- 2nd Nature Switch Management software (for Nortel, Intecom/EADS & Siemens switches)
Polling Module
Calltrac's polling module retrieves call records from multiple locations using a single centralized system,
eliminating the cost of additional call accounting systems at branch offices or remote locations. Tie Line reconciliation
matches call record data from networked PBX systems and merges these to provide a single call record identifying
the originating station number and pertinent routing information.
Real Time call accounting
Instantaneous call processing enables the isolation and correction of intermittent trunk problems, call misrouting
and phone abuse. Call pricing, indexing, sorting and processing all occur instantly as call records are received.
Corporate cost allocation and billback features are included.
CallTrac supports:
- Multiple PBXs
- Up to 3,000 extensions
- Windows2000/NT and below
- Multiple levels of user-defined hierarchy
- Authorization/account codes
- Caller ID (ANI)
- Any ODBC tool such as Crystal Reports, Excel, CD ROM (cellular billing, calling cards, etc.)
Reports
CallTrac offers hundreds of call accounting report options. Reports can be scheduled
to run and print or email automatically with the system's own automatic report scheduler in addition to automatic
detection and notification of Toll Fraud conditions.
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