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Can the call record information be downloaded into a file for export?
Yes, the CallTrac System exports information into straight ASCII which can be opened in your favorite program such
as Microsoft Excel, Word, etc.
Does CallTrac provide customized reports?
Yes, the CallTrac System offers a diverse variety of reports and reporting options. CallTrac accurately tracks,
monitors and reports call activity in any area of your company providing you with the flexibility to define and
run many different reports and report variations from summary to specific detail for outbound, inbound and even
station to station call activity.
This real time, PC-based system, offers nearly 100 reports and report variations. Run any report with set defaults
or select any one of a number of filters and an entirely different report result is just a few clicks away. The
drop down menus and intuitive report screens allow users to quickly alter the manner in which the data is presented
and also gives users the ability to generate another report result simply by selecting another filter or option
on that same report screen. Reports can also be scheduled to run automatically.
When and how are the rates for pricing each call updated?
Full V&H rate tables are included with the system and provide tariff pricing in addition to all area codes/prefixes,
city names, and call type classification from your Central Office.
Additionally, a new rate table is automatically uploaded and invoked via modem by TelSoft Solutions on a quarterly
basis. If custom rates are set up in your system, those custom rates would always override the tariff rates provided
by the rate table, unless otherwise specified by the user.
Can actual tariff pricing be input?
Yes, the CallTrac system comes with a full V&H rate table which includes tariff pricing. TelSoft Solutions
would implement any pricing currently being used in the system. In addition, a variety of utilities are also available
with the system should you elect to update or modify the rates at your discretion.
How is tariff pricing done?
For exact tariff pricing, TelSoft subscribes to a service that provides tariff rates for all major carriers along
with destination tables which is provided with the system. Additionally, a rate editor (utility) is also available
as mentioned above should you elect to make changes or modifications or maintain the rates yourself.
For further flexibility, the system also has the ability to accommodate any discounted and/or negotiated rates
so that each call is costed according to your plan. CallTrac offers both "cost" and "charge"
which means that each call record has an exact cost applied to it; in addition, you have the option to charge a
different rate to your users for the markup of calls.
Does CallTrac allow call tracking and identification using ANI?
Yes, CallTrac will allow for call tracking and identification as long as ANI is supplied by the central office
and the PBX, and this option is turned on in the switch so that this data is output via the CDR port.
Does CallTrac provide protection against toll fraud?
Yes, CallTrac provides for toll fraud detection. CallTrac is passive in the sense that it will alarm on criteria
as specified by the user. It will not actively cut off calls or shut down ports but will produce reports and issue
alarms accordingly.
Since toll fraud means different things to different companies, the administrator can set up specific alarm
criteria that may indicate potential toll fraud. A few examples would include alarming on 'all calls over a specified
duration', calls made to specific area codes, specific area codes and prefixes, full phone numbers or country codes.
Once a criteria is met, you can be alarmed via e-mail, pager or printer.
Can multi-users access call accounting reports simultaneously from their desktop
computers?
CallTrac Network Version allows multiple users to simultaneously access the call accounting system from their respective
workstations.
What information is provided in a CDR?
The CallTrac system can track outgoing, incoming tandem, and station-to-station calls from specific stations or
trunks. The PBX must output these call records via the CDR port.
CallTrac provides reports that include date, time, number dialed, duration, cost and/or charge, city/state called
(destination), station name and number, department assignments, trunk and trunk groups' number/name, call classification,
authorization code, matter code, and price classification.
What volume of call records can be buffered?
TelSoft Solutions offers buffer devices ranging in size and price. Depending on buffer size, (ranging from 256K
to 64MB) call record storage ranges from 7,000 call records up to 1 million call records. Based on the user's monthly
call volume, TelSoft sizes the buffer to store approximately 2 days worth of call records.
Is the CallTrac system PC based and does it operate in a Windows environment?
CallTrac is a Windows-based call accounting system that collects calls as they occur in real-time and is compatible
with any PBX, Key System, or PMS System. CallTrac operates on a PC with Windows 2000 and below.
How does CallTrac connect to my equipment?
CallTrac has the ability to connect directly to the CDR port via an RS-232 cable. However, the system is ideally
set up whereby a buffer exists and sits between the CDR port and the call accounting PC as a backup device to ensure
that calls are not lost. The connection between the buffer and the Call Accounting PC is also connected using an
RS-232 serial cable. As an optional add-on, Network Buffers are also available so that calls can be collected over
IP.
CallTrac will connect with virtually all your equipment, it is compatible with any PBX, Key System or PMS System.
Can CallTrac poll storage devices and process CDRs from multiple systems?
Yes, CallTrac can collect calls from multiple PBX's or Key Systems and produce combined or site-by-site reporting.
The system can accommodate up to 15 remote sites. A buffer and modem is placed at each remote location and can
be polled every couple of hours or as the calls occur. TelSoft also optionally offers network buffers; calls can
be collected and sent over the network directly to the call accounting PC instead of using a dialup connection.
What is the maximum number of CDRs the call accounting system can store and process?
CallTrac has the ability to process a maximum of 1 million calls per month. Higher call volume can be accommodated
by MegaCall, TelSoft Solutions premiere call accounting system.
Does TelSoft Solutions provide inventory, directory, trouble ticketing, and work order management modules?
Yes, as an optional add-on system TelSoft provides a Cable and Asset Management software package system that includes
features for inventory tracking, trouble ticket and work order management, along with cable diagramming for documenting
circuits and physical connectivity for all cable connections between voice and data equipment. Directory reports
are also available.
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